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Teams - Audio and Video setup

Please see the guide here on how to install Teams.
Before using Teams for a meeting or call we recommended checking your audio and video settings.

To do this selecting your profile picture in the top right and then selecting Setting

Screen_Shot_2020-03-12_at_11.23.59.png

Select Devices 

Screen_Shot_2020-03-12_at_11.31.47.png

Here you can make sure you have the correct audio devices selected and make a test call 

Screen_Shot_2020-03-12_at_11.22.40.png
You can also check your video settings here

Screen_Shot_2020-03-12_at_11.24.14.png

Have more questions? Submit a request

Comments

  • Avatar
    RUSHTON, AMY

    Hi, I have earphones with a mic that work fine with Skype and Zoom -- but Teams does not recognise this device. Any advice? I cannot come to campus to collect a headset.

    Dear Amy
    Just to advise that I've submitted a Service Manager request on your behalf for this.
    Best wishes
    Paul

  • Avatar
    Outtram, Tonya

    How do you check your device settings/make a test call on a mac using the online version of Teams? I have clicked on my profile pic as above, and then 'settings' but the 'devices' option does not appear.

  • Avatar
    Cooper, Paul

    Hi Tonya
    I have created a Service Manager request on your behalf for this.
    Best wishes
    Paul

  • Avatar
    Siebert, Penelope

    my status on Teams seems to be stuck on away and I cannot change it to available. I am in not a meetings and I am signed in to all other MS app that show that I am available. How can this be resolved please

  • Avatar
    Cooper, Paul

    Hello Penelope, I've created a Service Manager request on your behalf for this.
    Best wishes
    Paul

  • Avatar
    Sarah Emelia Okailey Nartey 2018 (N0818570)

    Hi,
    HI,
    Hi, Please I can not be heard when speaking during a video chat on teams. But I can hear the other participants when they speak during the conversation. Please, can someone assist me with this issue?

    Thanks

    Sarah

  • Avatar
    Cooper, Paul

    Dear Sarah
    Just to let you know that I've created a Service Manager request for you and a member of our team will contact you shortly.
    Best wishes
    Paul