Follow this guide to assist you with resetting your password and setting up a secret question and answer.
You will now be presented with a field to enter your N Number.
Once you've done that, click
You will now be presented with the screen below. If you are resetting your password for the first time, Select Reset My Password
You will now be prompted to enter your Permanent Home Postcode. If you have never given a UK postcode, type NG1 4BU in the Answer field.
Now enter your Date of Birth in the format of (DD/MM/YYYY) eg: 16/09/1990
Enter your new password and confirm it in the next field. Click Next
Your password is now reset.
Click on Go to home page to set your secret questions and answers. Click here for steps on how to set your secret questions and answers.