Student Office 365 - Installing Office For Free

With Office 365 you can install Office on up to 5 PCs/Macs per user.

To get started log into your email through NOW.

You will then be presented with the following screen

Click Install Office and select Office 365 apps

This will automatically download the install file onto your device.

Office Mobile for iPhone and Android phones

Access, edit, and view Word, Excel, and PowerPoint documents on iPhones and Android phones.

Please see the set up guides below
Apple Devices
Android Devices

Installing on your device 

Run the install file after it has downloaded, and follow the on screen instructions 

You must remain connected to the internet during the installation

You will be prompted to sign into your NTU account

Installing on a PC Installing on a Mac
  • Select Sign In

  • Select Sign in


  • Enter your NTU password and
    select Sign In

  •  Select Done


  • You are now all set 

System requirements for Office 365

Make sure that the computers on which Office 365 is being installed meet the supported system requirements. Office 365 can be installed only on the following operating systems:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Mac OS X 10.6 or later

Useful Information 

  • Activation occurs automatically when any of the Office applications are opened for the first time. Activation requires Internet connection.

  • You must connect to the Internet at least once every 30 days. If you don’t connect within 30 days, Office 365 goes into a reduced functionality mode
  • Full access to Office will be available until you have graduated. After you have graduated, your account will be deactivated and Office will have limited functionality
  • You need to sign in with your N number@my.ntu.ac.uk to activate office, you do not need to enter a product key

For installing troubleshooting please see here

Have more questions? Submit a request


  • Avatar
    Nathan Roberts 2013 (N0502501)

    Does Microsoft then not have access to our NTU credentials?

  • Avatar
    Ablewhite, Mat

    Your username and password are passed directly back to NTU servers to be authenticated so Microsoft does not have access to your password.



  • Avatar
    Mcconnon, Carl

    If you are having issues clicking of the Office 365 link please log into your NTU email and then go to


  • Avatar
    Mcconnon, Carl

    Pop in and get help from the Service Desk

    To help you with installing and setting up Office 365 why not come and see the Service Desk on Thursday 09 January 12 till 1.

    We are in Barnes Wallis in the City and we will be in Barnes Wallis Basement 004. This will soon be our new home.

  • Avatar
    N0287749 (Laura Fiddaman 2009)

    Hi, I've installed it fine onto my mac but when I try to open it it asks for my email and password. Just to be clear is this is my NTU email address and NOW password? I have tried using these but it tells me either the password is incorrect or the sign in name does not exist.

  • Avatar
    N0287749 (Laura Fiddaman 2009)

    Scrap that! It worked with my N number@my.ntu.ac.uk rather than forename.surname2009@my.ntu.ac.uk


  • Avatar
    Joshua Dench 2013 (N0493523)

    Hi i have just downloaded office 365 and i now cant open any of my old documents that i could before.  also when i ope a new document it does not appear as 365 it still looks like student 2010

  • Avatar
    N0501086 (Billy Taylor 2013)


    I'm trying to log into Microsoft Office in order to download it but when I attempted to log in I got a message reading:

    "We are unable to sign you into Office. Please access your documents through the browser."

    How do I download the applications? (Word, Powerpoint etc).


  • Avatar
    Mcconnon, Carl

    Hi Billy,

    Can you try logging into your NTU email through NOW then going to  https://portal.microsoftonline.com/IWGetStarted15.aspx?DisableIWLanding=true

    Can you let me know if this allows you to download the Office software.



  • Avatar
    N0537434 (Sandeep Maradham 2013)


    having a problem with the installation mate.


  • Avatar
    Matthew Craine 2013 (N0558418)

    Hi, I seem to be unable to download the Office 2013 suite.  I dont have any other versions of office on my computer but the message I get is as attached.

  • Avatar
    Shin, Hyun 2004 (PGR)

    is this free software only available to UG? it seems that all PG students don't get this.

  • Avatar
    Elmashay, Elhussein 02 2007 (PGR)


  • Avatar
    N0518328 (Sophie Brittle 2013)

    Hi, I've tried about 10 times now to install office and still had no luck. I uninstalled my Microsoft office 2007 prior to installing 365 to avoid any problems however whenever I run the 365 installer it says there's a problem because I have a pre-release or beta version of a product on my computer so I ran the online 365 uninstaller (3 times) and still get the same problem. I was wondering if you could offer any explanation as it is now preventing me from doing my assignment because I uninstalled my previous version of office to upgrade :(

  • Avatar
    N0559051 (Ayokunle Araoyinbo 2013)





  • Avatar
    N0426140 (Candice Cooke 2012)

    So I've installed this but I cant find it to actually use it! When I click my old word (2007) it asks for a product key

  • Avatar
    N0426140 (Candice Cooke 2012)

    Okay so as stupid as it sounds.....


    Try turning it off and on again... worked for me! :)



  • Avatar
    N0374166 (Anisah Rashid 2011)

    Can you download office on a samsung tablet?

  • Avatar
    Mcconnon, Carl

    Hi Anisah,

    Is your tablet running Android? There is an Android App you can download although it may not be compatible with your tablet. Please see the link here.

  • Avatar
    Samiya Raheem 2012 (N0433848)

    I try to sign in and I get a error message saying unable to connect.

  • Avatar
    Samiya Raheem 2012 (N0433848)

    I try to sign in and I get a error message saying unable to connect.

  • Avatar
    Mcconnon, Carl

    Hi Samiya,

    I will log a ticket for you shortly.

  • Avatar
    N0379214 (George Carpenter 2011)

    On a windows 8 laptop. The 365 link in the top left hand corner of email only refreshes the page

  • Avatar
    Mcconnon, Carl

    Hi George,

    Can you try accessing the link below after you have logged into your email

    h ttps://portal.microsoftonline.com/IWGetStarted15.aspx?DisableIWLanding=true or try going to Settings in the top left, Office 365 and then software. 

    Please let me know if you are still having an issue accessing the download page.

  • Avatar
    N0520606 (Simon Ward 2013)

    Will this change my mac home screen  to a windows style home screen? cant hack that layout, its why I sold my last laptop 

  • Avatar
    Goatcher, Jeffrey

    does this work for staff, Carl?

  • Avatar
    Mcconnon, Carl

    Hi Jeffrey,

    No This offer is only available for students. Staff can purchase Office please see the link here.

  • Avatar
    N0499547 (John McAuliffe 2013)


    I've been using the microsoft programmes for a few months but in the last week its logged me out and won't let me log back in with my N number. its keeps saying I'm not registered.


  • Avatar
    N0402412 (Joseph Margetts 2011)


    I'm interested in installing this, but can you be more specific about the limited functionality which will exist after I have graduated and the account is closed? What will work and what won't work? Thanks, Joe

  • Avatar
    Cooper, Paul

    Hello Joe

    Just to let you know that I'm making enquiries of the relevant teams within Information Systems and will update you as soon as I hear.

    Best wishes

    Service Delivery Manager
    Information Systems