With Office 365 you can install Office on up to 5 PCs/Macs per user.
To get started log into your email through NOW.
- Click on The Square of dots in the top left hand side and click on Office 365 or go to http://office365.ntu.ac.uk/
You will then be presented with the following screen
Click Install Office and select Office 365 apps
This will automatically download the install file onto your device.
Office Mobile for iPhone and Android phones
Access, edit, and view Word, Excel, and PowerPoint documents on iPhones and Android phones.
Please see the set up guides below
Apple Devices
Android Devices
Installing on your device
Run the install file after it has downloaded, and follow the on screen instructions
You must remain connected to the internet during the installation
You will be prompted to sign into your NTU account
| Installing on a PC | Installing on a Mac |
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System requirements for Office 365
Make sure that the computers on which Office 365 is being installed meet the supported system requirements. Office 365 can be installed only on the following operating systems:
- Windows 7
- Windows 8
- Windows 8.1
- Windows Server 2008 R2
- Windows Server 2012
- Windows Server 2012 R2
- Mac OS X 10.6 or later
Useful Information
- Activation occurs automatically when any of the Office applications are opened for the first time. Activation requires Internet connection.
- You must connect to the Internet at least once every 30 days. If you don’t connect within 30 days, Office 365 goes into a reduced functionality mode
- Full access to Office will be available until you have graduated. After you have graduated, your account will be deactivated and Office will have limited functionality
- You need to sign in with your N number@my.ntu.ac.uk to activate office, you do not need to enter a product key
For installing troubleshooting please see here
After installation where would we find our product key to activate the system? Cheers.
Where do we find the product key?
You dont need a product key, just make sure you sign in on installation
You shouldn't need a product key. At some point, you're asked whether you're installing a personal version or one given to you via a business or university scheme. Selecting the latter should enable you to install it without ever entering a product key, but rather just logging in with your NTU email + password.
It keeps asking for the product key.
I figured it out. You have to sign in with your 'N number@my.ntu.ac.uk and your password. and not your normal email address 'john.doe2012@my.Ntu.ac.uk'
I've clicked on 'Office 365' at the top left of my NTU emails several times and it re-directs the page back to my NTU emails.
Need some help, please.
Regards,
Rebekah.
I've had the same problem, where I click on 'Office 365' at the top left of my NTU emails and it just re-directs straight back to me NTU emails.
Any help please?
I've had the same problem where it redirects straight back to the emails, any help I would be grateful!
Thanks,
Holly
In your email account you look top right - Settings -> Office 365 Settings -> Software -> and then you have your "Install" steps. Good luck!
Hi Rebekah, Hayley and Holly,
Can you try accessing the software install page by going to
Any issues please let me know
how long does this last for? and does it just stop when we leave Uni? Cheers
Hi Garth,
Full access to Office will be available until you have graduated. After you have graduated, your account will be deactivated and Office will have limited functionality.
Cheers
Celina
Mine keeps coming up with the enter product key part. Where do you click on the uni bit?
Got it! Thanks very much!
Hey,
I type in "N0317286@my.ntu.ac.uk" at the sign in screen (the screen before you need to put in your password), but it won't allow me to click 'next'? Any idea why..?
Thanks
Hi Brendan,
Can you try signing in again?
Please let me know if there is no change.
Thanks
Carl
Is there a reason no desktop icons were installed? I can open office 2013 but only if i search for word or powerpoint etc specifically.
Thanks.
Alice.
Hi Alice,
This is standard for the install of Office. On a Windows PC you can add the icons to the desktop by going to Start, All Programs, Microsoft Office 2013, here you can right click on the Office applications go to Send To and choose Desktop.
Hi Carl,
Same thing happens, but I'm not that bothered, I'll just use the reduced functionality.
Cheers
When I try to sign in with N number NTU email address, it won't let me sign in, saying "We couldn't find an account with that email address. Would you like to sign up for a new Microsoft account?"
What should I do?!
Thanks!
Never mind! Problem solved!
Thanks!
I cannot sign in ... !!
Hi, is there by any chance you could provide a direct link to download the office 365. I could not access to it nor see it on my now NTU email <<< it is only displaying the old version of outlook and I cannot see the link to download.
very much appreciation,
Jimmy
Hi , I cannot seem to download anything. Nothing actually happens when I press the top button. Also I have lost my saved emails ( they were in individual folders down the left hand side of my in box) I'm desperate to get my email back. what has happened ???/ Please help
When I press install, after pressing 'Run' it comes up with 'sorry something went wrong, we ran into a problem' instead of giving me the sign in page.. anyone know why?
Charli x
Hello,
Having the same problem as others and can't get past the first sign in page once clicked on the Office365 in top left hand corner!?
Thanks
Hi,
I have installed Office but I cannot open any documents on any of the programs. I can't open documents I have previously saved with MS Word or Excel 2010 and I can't open a new/blank document with 2013. I just get a message saying "Microsoft Word/Excel/Powerpoint has stopped working" and then the program closes itself down.
Please can I have some help with this? I am using Windows 7 and already have MS Office 2010 installed on my PC. I have tried it once and uninstalled it, and then reinstalled but still get the same problems.
Thanks. Dave
I found the answer on the internet. In case anyone else has the same problem, here's how to solve it:
Your problem sounds similar to one I had where neither Excel no Word would open a document. They would start and go to the document selection screen, but when I would pick a document I would get an error message telling me that the program had stopped working. I searched the internet for a solution and on the Microsoft Community site I came across a mention of a problem caused by ABBYY Finereader and as it happens this program was installed as part of my printers software. I uninstalled the program and my problems with Office have disappeared. It worked for me, it may work for you.
It worked for me too....can open new and old documents on all programs now.
Hi,
Its installed but when i go to type in my password it says it's incorrect, even though I know its right as I just copied and pasted it...
Thanks,
Lexi