Changing Password

Your new password must contain at least 8 characters and 3 of the following:

  • A minimum of 1 upper case letter
  • A minimum of 1 lower case letter 
  • A minimum of 2 numbers
  • A minimum of 1 symbol

To create a strong and unique password you should use a combination of letters, numbers, and symbols. For example, choose a random sentence and take out the first letter of each word to create your password.

Please see the video below for more information on how to set a strong password.

Students Password Resets

Students can reset their NTU password by using Get Or Reset My Password

Staff Password Reset Off Campus

Your NTU password will need to be changed every 90 days, below is how you can reset your password on or off campus.

Before your password expires, you should visit https://staffpass.ntu.ac.uk and set your own personal security questions and answers, this will then allow you change your password anytime even if it has expired.

If you have already set up your own Secret Question and Answers, you will be able to use this from on to reset your password.

The guide to change your password and set up your security questions can be found here.

Resetting Expired Password Off Campus

If your password has expired you can reset it by logging onto https://ntuanywhere.ntu.ac.uk/ with your last password. You will then be prompted to reset your password.

Forgotten Password

If you have forgotten your password please email support@ntu.ac.uk with a contact number.

On Campus on a PC

  • After logging onto an NTU PC, press CTRL, Alt and Delete 
  • In the Windows Security screen, click Change a Password

  • Enter your NTU username, in the Username box
  • Enter your old password, in the Old Password box
  • Enter your new password, in the New Password box 
  • Enter your new password again in the Confirm Password box, and then click the white arrow

On Campus on a Mac

Open System Preferences by clicking the Apple logo in the menu bar and selecting 'System Preferences'.

Next, select Users Groups

Select the Change Password box

Enter your old password followed by your new password and verify. You can use OS X can suggest a password by clicking the small key next to the New Password box. Confirm by clicking Change Password.

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